Civil Legal Advice - Service Assessment
...information about user needs and can quickly respond to feedback. The team have changed processes to make the on-screen service simpler for users and keep them online (for example, removing...
...information about user needs and can quickly respond to feedback. The team have changed processes to make the on-screen service simpler for users and keep them online (for example, removing...
...assisted digital users to forecast the demand for assisted digital support, although in testing there has been lower demand than expected. They have tested their telephone support for 4 months...
...appropriate. A large proportion of the code is open source and being developed in the open. Some libraries are not yet open source but the team has a roadmap for...
...former without the latter. To help analysts implement these, the Best Practice and Impact division have published guidance for Quality Assurance of Code for Analysis and Research, known as the...
...code available as open source. One recommendation for the future is to continue to clearly separate out secure code and patterns from the wider code base to allow more code...
...off the grid (untick View > Gridlines), and shade alternate rows using conditional formatting with a custom formula: ‘=ISODD(ROW())’ or ‘=ISEVEN(ROW())’. Shading alternate rows with conditional formatting To add the...
...considerably more features lined up for inclusion in forthcoming work and the Personal Tax Account will link through to other HMRC ‘products’ where users can actually take actions, for example...
...or other data collections * is appropriate for some survey methods – for example, a paper survey might have limited space for ethnicity categories This need for concise lists will...
...have tested elements of the service, and how they have made the scenarios more realistic. For example, they originally relied on dummy data for users to populate the form with....
...the scope of this work, for example a legacy identity assurance system. These will form part of the user journey for this service, but also support a number of other...