The most visited pages on the Performance Platform
...can see for yourself. We think it’ll be particularly useful for dashboard owners - they’ll be able to see at a glance how many times their data is being viewed....
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Government services analytics meet up
Posted by:
Peter Jordan - Head of Performance and Data Analysis, GDS, Posted on:
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Categories:
Events
...search and different domains to confuse users trying to access government services. He updated the meeting on the data that is collated to make the case to search engines and...
Using sentiment scoring and changepoint analysis to spot problems in services
...Now we have established a sentiment score, we need to divide the comments into groups by identifying the topic of what a user was giving feedback about. This topic identification...
Launching the GDS Internal IT Services dashboard
...to create something to try and show it. This Performance Platform dashboard is the outcome. Not everyone knows that our team manages many things. For example, we're responsible for the...
Pay HMRC – Beta Assessment
Posted on:
...well understood. However, there are two routes to the service and a reliable method of measuring the service as a whole needs to be defined. Similarly, the cost per transaction...
Personalised Registration (put on/assign a personalised registration plate) - Service Assessment
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...and off-screen parts of the existing service to promote digital take up, signposting users to use the digital service embedding policy and security colleagues as part of the team when...
Access to Work - Service Assessment
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...end-to-end service, not just the initial application process. At beta assessment, the panel would expect to see a working end-to-end service that allowed users to make an application and case...
Extractives Reporting – File and Search - Self Certification
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This is a new service to allow companies in the extractives industries (e.g. oil, coal) to file reports to meet the legal obligations under the Reports on Payments to Government...
The Innovation Funding Service - Self Certification
Posted on:
...be given to retention of knowledge, given the changes in the beta team and to smooth the transition for any future churn in resources. To continue to research the user...
Tax Credits Change of Circumstances - Beta Re-assessment
Posted on:
...still appears to be driven by timescales, back end processes and current paper forms rather than attempting to match how users think about Tax Credits and the information they need...