View driving record performance dashboard
...new with the how users log in to the service module. This visualises which login method people are using and how successful they are in doing this. This insight will...
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Patent Renewals – Service Assessment
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...all their user groups, and are using this insight to shape their service. They have access to call centre data, and paper renewals to act as a benchmark for the...
Apprenticeship Applications – Service Assessment
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The exemplar’s vision is to create an easy to use digital service where apprenticeships can be advertised and applied for, with the transaction supported by clear information to inspire and...
Your Tax Account – Service Assessment
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...showing a summary of their current liabilities, users will be able to: access via direct links the actions they need to take and transactions they need to complete; and access...
Reducing failure demand for digital services
Mike recently blogged about the service transformation for the Carer's Allowance exemplar and mentioned failure demand. I wanted to go into this in a little more depth and show how...
Visas - Service Assessment
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...continues with the planned trip to China and test the service with real users. Use their feedback to inform improvements to the service features and content. continues to work with...
Anomaly detection: a machine learning approach
...platform however we have never really looked into how predictable browsing patterns are across both the entire site and our top content. The above image is a first pass at...
View Vehicle Record for Fleets - Self Certification
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...given to the team to allow this to continue. The team should undertake more work to identify which users may require assisted digital support and look at how this support...
Sprint notes, 8 August to 21 August
...we’ve built the first iteration of a dashboard for our very own Performance Platform. This will show you how our site is performing, offering you stats on things like our...
Trade Challenge Partner Accreditation Service - Self Certification
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...promoting UKTI’s services, the benefits of exporting, and sharing best practice with other Trade Challenge Partners. Optional, second level – only applicable to those who wish to be accredited to...