...to learn that: The team have overcome internal barriers to in-home contextual research, and begun a programme of in-home research with 6 interviews planned per sprint. The team have adopted...
...leads to a much larger attack surface makes it easier to design services that don’t require users to fill in the same information in multiple places saves computing resources -...
...new with the how users log in to the service module. This visualises which login method people are using and how successful they are in doing this. This insight will...
...to use the digital service independently, including the potential for face to face support at several locations across the UK. They achieved a good reduction in cost per transaction when...
The exemplar’s vision is to create an easy to use digital service where apprenticeships can be advertised and applied for, with the transaction supported by clear information to inspire and...
...should be defined and scheduled before proceeding to public beta. The Your Tax Account team should make plans to integrate reporting of the service into the Performance platform. Next Steps...
Mike recently blogged about the service transformation for the Carer's Allowance exemplar and mentioned failure demand. I wanted to go into this in a little more depth and show how...
...the original assessment. The service team evidenced a clear commitment to continuing to iterate and improve content in response to user feedback, and the changes they had succeeded in making...
...platform however we have never really looked into how predictable browsing patterns are across both the entire site and our top content. The above image is a first pass at...
...services/patterns. The assessment team noted the following recommendations. The team should continue to undertake user research in each sprint and should look to embed a dedicated user researcher into the...
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