Pay Penalty Online - Service Assessment
...The team should continue to iterate and test how best to meet this need with users of the service. Recommendations Research further with users to understand the full range of...
...The team should continue to iterate and test how best to meet this need with users of the service. Recommendations Research further with users to understand the full range of...
...users who need to take an alternative route to verify their identity Assisted digital support. Related to the above, to ensure users needing assisted digital support are aware of their...
Photo by Sean McCormack-Kuhman (@sean_kuma) from Canva Sometimes analysts want to compare data on outcomes for different ethnic groups internationally. This might be because national governments want to understand how...
...across central and local government. Solihull colleagues have already noticed the peaks and troughs of calls logged on alternating weeks and are interested to see how this relates to specific...
...research should be supported and the panel wants to enable them to take it further. To do this the team needs to be able to secure sufficient user research support,...
...has been used by the Data First programme to support researchers with access to linked data from across the justice system, and by the Better Outcomes through Linked Data (BOLD)...
...carried out research using their own assisted digital user personas modelled on users across the digital inclusion scale. It was really useful to have the team’s user researcher in the...
...Now you can see how long it takes to complete a Carer's Allowance application online. Carer's Allowance was the prototype – we're interested to add this information to our other...
...to access a service We've made a prototype module to show what browsers users are using to access DVSA content on GOV.UK. Right now this is only visible on the...
...grown thanks to the increased analytical capability afforded by their investment into their architecture and ability to harness this. Digital media analytics - BT Dr. Jagdev Panesar from BT BT’s...