Performance Platform: 5 themes and 7 personas
...is not enough To deliver a successful service, a team needs to understand how all the elements involved work together to meet users’ needs. This means including the performance of...
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DVLA Webchat - Service Assessment
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The webchat tool will allow users to interact online with a DVLA advisor to assist them in their online transaction or to provide information to answer an enquiry. The tool...
PAYE: Check your Income Tax Estimate - Alpha Assessment
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...point where the user journeys are fast and straightforward for users to access and complete, whichever need they are looking to fulfil. Understand the trigger points that cause the users...
Dart Charge - Service Assessment
...shape the user needs for the service as a whole. The user research provided some insights into user interface design elements but nothing broader and so is insufficient evidence to...
Trusted Helper - Beta Assessment
...training Java developers to use Scala use of a variety of user research techniques, for example guerrilla testing, lab testing, 3rd party research involving the entire team in user research...
Using Data Science for Next-Gen Statistics
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Brid Roissetter – Data Scientist, The Office for National Statistics and Dominic Bean – Data Scientist, The Office for National Statistics, Posted on:
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Data Engineering, Data science, Other tools, Python, Reproducible Analytical Pipelines
...documents, similar to blueprints and structural drawings for a house. Then, the builders and engineers (GCP Cloud Build) use these technical documents to construct the house, which in this case...
NHS e-Referral - Service Assessment
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...the transaction themselves. Research should be undertaken with assisted digital users at each point of the user journey to demonstrate how assisted digital support meets user needs. publishing code -...
Contracts Finder - Service Assessment
...a digital analytics package and is intending to appoint a performance analyst to help measure how the service is performing to identify any improvements that are needed. The service team...
How ONS has been putting people at the heart of metadata
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Mandy Beasley - Senior Data Architect, Office for National Statistics, Posted on:
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Data Standards, Guidance
...lineage to improve user trust offer better analysis, integration, and harmonisation across everything the data is meant to do We work hard to do all that while also making metadata...
Payrolling Benefits In Kind - Beta Assessment
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...other data, fuzzy matching functionality has been implemented to help users. Content terms such as ‘works number’ have been tested with users. The team plan to use analytics to monitor...
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