Passports - Service Assessment
The existing passport service within the UK allows you to complete an online application form to apply for, renew or update a passport. The user then prints a declaration form,...
The existing passport service within the UK allows you to complete an online application form to apply for, renew or update a passport. The user then prints a declaration form,...
We are creating a single taxonomy for GOV.UK, to make it easier for visitors to find what they are looking for quickly. This blog is about how we have experimented...
...assisted digital users to forecast the demand for assisted digital support, although in testing there has been lower demand than expected. They have tested their telephone support for 4 months...
...to be done on the end-to-end user journey for users who don’t have digital skills or access, for example, considering how email approvals and confirmations will be handled. The providers...
...information about user needs and can quickly respond to feedback. The team have changed processes to make the on-screen service simpler for users and keep them online (for example, removing...
...of mindset for the business and there is now greater understanding of the importance of user needs. A user research plan is in place for the next stage of development...
...appropriate. A large proportion of the code is open source and being developed in the open. Some libraries are not yet open source but the team has a roadmap for...
...off the grid (untick View > Gridlines), and shade alternate rows using conditional formatting with a custom formula: ‘=ISODD(ROW())’ or ‘=ISEVEN(ROW())’. Shading alternate rows with conditional formatting To add the...
...considerably more features lined up for inclusion in forthcoming work and the Personal Tax Account will link through to other HMRC ‘products’ where users can actually take actions, for example...
...or other data collections * is appropriate for some survey methods – for example, a paper survey might have limited space for ethnicity categories This need for concise lists will...