...than user needs. In recent months, the service team has invested considerable effort into investigating user needs, and it is evident that this work is paying off. It is also...
...has occured. This is where intelligence alerts functionality in analytics vendors can be a real help - it can automatically detect significant statistical variations in traffic and notify when those...
...of the users and have a really good understanding of the range of research activity that is needed to maintain this focus throughout service development a multi-disciplinary team working in...
...take the lead in responding and providing evidence in service assessments. The service should immediately seek to supplement their current team efforts by establishing routine input from an Interaction Designer,...
...non-digital steps. 15. Product code not open is but all new code and functionality is reusable. 16. N/A at this stage. May consider IDA platform when established. 22-24. Do not...
...the Python microframework Flask. The code for communicating with the Met Office application programme interfaces (APIs) is written in Python, with data stored in a NoSQL Mongo database. We'll make...
...shape the user needs for the service as a whole. The user research provided some insights into user interface design elements but nothing broader and so is insufficient evidence to...
...and involved technical and security experts accordingly, and that they are working in an agile method and are proactively improving the service on an ongoing basis in response to user...
...internal support teams. The service is currently in live. The current service replaced a prior version of an online booking system (having gone live in November 2013). Department / Agency:...
...complete the digital service independently. The AD support also includes digital inclusion approaches through scripting and signposting. Needs assessment is in place within the phone support, for the issuing of...
Sign up to get updates direct to your inbox and stay informed about improvements to digital products and services in government.