Contracts Finder - Service Assessment
...usability testing should be put in place to continually seek feedback from users. The outcomes of this should feed into the beta development. Roles in the team - Service Standard...
...usability testing should be put in place to continually seek feedback from users. The outcomes of this should feed into the beta development. Roles in the team - Service Standard...
...seeking the information in the Tax Summary but once they see it they enjoy interacting with the information and are interested in how their taxes are spent. The service should:...
...reviewing and improving the design patterns used throughout the service. The lack of a designer in the team has introduced minor inconsistencies and design stagnation since the previous assessment. put...
...involvement of the current team and others in user research is positively recognised, as is the intention to immerse all new team members in the future. The panel were impressed...
...style guidelines. The service was thoroughly reviewed with a content editor following beta assessment, which resulted in several sensible changes, including the renaming of functionality throughout the interface and improvements...
...key performance indicator. This was a great addition as it tracks the business value of the tool in a clear and measurable way. More detailed metrics are now also in...
...started by looking for ways to visualise the data in the Google Analytics interface, as I wanted to be able to break it down into individual visits. This is where...
...two week sprint period. Technology The service team aim to release every sprint. The process is complicated by the infrastructure of the tax platform, meaning that getting code into production...
...team has completely rebuilt the state machine logic internally, and has refactored the code base for legibility. The code now is well structured. Test coverage has improved vastly from having...
...Initially more ethnographic and wide-ranging research - ideally in situ - should be carried out. This should then make way for more focussed work on the interface and interaction as...