Dart Charge - Service Assessment
...scheme for a new operating model at the Dartford Crossing to ease congestion. Users of the Dartford-Thurrock River Crossing of the Thames on the M25 are required to pay a...
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Sprint notes 11–24 July 2014
...dashboards. A new admin interface We're making it easier for service managers to upload data by laying the foundations for a new admin interface. So far we've made a ‘walking...
Sprint notes, 8 August to 21 August
We’ve been hard at work this sprint. We’ve added new features to dashboards, while gearing up for our Service Standard Public Beta Assessment on the 27 August. Passing this assessment...
Improving customer insights: the merits of using LASSO
...where big data is routine. It's advantageous to any organisation where resources are limited. To test the use of this new LASSO regression method in government, we created an artificial...
Agent Online Self Serve - Alpha Assessment
This is a new service for tax agents to work with HMRC online. It will let agents register to act on behalf of, and see information about, their clients, and...
Gambling Tax Online (stage 1) - Self Certification
...taxes. It is estimated that the remote gambling industry market in the UK is worth over £2 billion p.a. HMRC is implementing new rules to reflect these changing times, by...
Updating the Performance homepage
Yesterday we updated the Performance homepage and you can see the changes below. I wanted to share the research that’s behind them. Old design New design Last Autumn we asked...
What we’ve learned from almost 100 assessments
...new and redesigned digital services, ranging from Contracts Finder to Carer’s Allowance. We’ve also got a new dashboard on the performance platform, which shows how many services pass, and what...
Electronic Visa Waiver - Service Assessment
...Digital Service Standard at this early stage of development. Reasons The team have used a throwaway prototype to design, test and iterate the new service in a way that has...
DVLA Webchat - Service Assessment
...the chat agent. Opening new windows to display the chat interface is not recommended as this introduces usability issues, especially with users with low digital skills, or users on mobile...
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