Reducing failure demand for digital services

Mike recently blogged about the service transformation for the Carer's Allowance exemplar and mentioned failure demand. I wanted to go into this in a little more depth and show how...
Mike recently blogged about the service transformation for the Carer's Allowance exemplar and mentioned failure demand. I wanted to go into this in a little more depth and show how...
...at working for GDS. We’re usually searching for talented people to come and join the team. Sign up now for email updates from this blog or subscribe to the feed....
...evidence to demonstrate that the service meets all the points of the service standard for beta. Particular areas of strength included: the Service manager’s thorough understanding of the service and...
...varied users, for example: from the ‘front line’ (for example, staff at the border, in prisons, and in call centres) with access needs (at least 8% of civil servants have...
...- Pass - 17 March 2015 Beta - Not Passed - 1 July 2015 Beta - Not Passed - 10 September 2015 Beta - Pass - 16 November 2015 Digital...
There was a real buzz for our 8th Data Science Show and Tell. It was more crowded than ever - many people came for the first time. There were lots...
...also wasted trying to get data in order to prioritise her work, which proves almost impossible. The lack of performance data for non-digital channels makes it hard for her to...
...rhythm of data publishing? Is realtime actually necessary for our user’s needs? How do we make it as easy as possible for people to supply data? What are the governance...
The Data Science Accelerator is a cross-government training programme. It’s backed by GDS, the Office for National Statistics, Government Office for Science, and the analytical professions (statistics, economics, operational research...
The Data Science Accelerator programme is open again for applications until 12 June. Don’t miss out. Now in its third year, this successful skills programme has recently won an award...