Dart Charge - Service Assessment
...concerns are that the service: does not understand the user needs that the service should meet: which has led to a confusing online experience for users; have undertaken limited user...
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E-Claims - Service Assessment
...that code, taken from user research, is brought into the main build. Design of the service is currently handled by the user experience and user researcher on the team. This...
Is it possible to build responsible AI tools in human resources?
Posted by:
Piers Walker, Senior Data Scientist, GDS and José Orjales, Senior Data Scientist, GDS, Posted on:
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Categories:
agile, Data Ethics, People and Skills, Performance Analysis
...using a systematic data-driven process, Succession Select promotes a more impartial and unbiased method for internal candidate suggestions. One user highlighted the transformative impact of the tool: "AI is transforming...
Emergency Travel Documents Service - Service Assessment
...of development. Reasons User needs and user research Point 1 - Understand user needs. Research to develop a deep knowledge of who the service users are and what that means...
Joining up the dots: the findings of our recent API discovery
Posted by:
James Freeland - Senior Data and Security Architect, GDS, Posted on:
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Categories:
Data Standards, Data Strategy, Open data
...of activities: Conducting structured user research interviews with participants at departments Sending out an API survey questionnaire to departments who participated in user research interviews Designing an API maturity model;...
Reproducible Analytical Pipelines
...but are particularly useful for code in text files for example R or Python code. Whilst git can be used locally on a single machine, or many networked machines, git...
Secure Communications - Service Assessment
...seek feedback from users. Concentrate on planned user research with actual users and ensure the service is regularly tested end-to-end. Integrate new designs that have tested well into the service...
Civil Service Fast Stream - Service Assessment
...application process on diversity objectives). Consider increasing the user research resource as necessary Assisted Digital Complete user research to understand the demand and needs of assisted digital users Use broader...
Tax Credit Renewals – Service Assessment
...HMRC business processes. User Research and User Feedback The service team were not present during the small number of formal user research sessions that have taken place. This means the...
Apply for a Budgeting Loan - Service Assessment
...user needs, a variety of methods and routes have been followed. A survey with partner organisations was used as a way to reach those who support users, but also users...
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