...oversimplified view of customer journeys. Anne’s team used individual level data to follow customers through the Verify service, concentrating on customers with “less happy journeys”. They used data to devise...
...is now. Do you have the right tools to capture it? Do you know what to measure and how to measure it? Is it easily accessible by the right people?...
...user need for accurate, frequently updated river level data. This gave rise to February's Flood Hack and fed directly into the cross-government work we've been doing to better address the...
...approach to measuring the extent to which the product is demonstrably meeting real user needs. This should include more use of the available data about user engagement with the platform...
...in the contrast - if any - between their digital and physical networks. Network diagrams and the Twitter API There are many free tools online that allow you to get...
...The programme provides civil servants the chance to access data science tools and data scientist mentors. It’s free to participate in and is open to analysts and aspiring data scientists...
...overview of the basic process digital teams have to go through to get involved with the platform. It explains what data needs to be displayed in every dashboard, and which...
...use the crossing regularly to individuals. The service will provide users with information to understand what they must do to comply with the charging regime and the consequences if they...
...to key user journeys. The panel were impressed with the breadth of user research undertaken in reaction to feedback from the beta assessment, with a renewed focus on task based...
...plan to continue to provide support through an existing contact centre, there were no plans in place to test that support to ensure that it meets user needs and the...
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