...tools actually collect and process data, and how to use them to better understand how users interact with digital services. Finally, we heard more about how analytics can be turned...
...understanding how changes to GOV.UK content can impact your service what we learned about how to make data more accessible an unconference session for anyone to ask general or technical...
...user research, however this is dependant on users accessing and using the service during beta. The team have thought about how to measure success in addition to the 4 mandated...
...panel’s response to the steps Digital Marketplace have taken to address the 4 criteria not passed at the original beta assessment. The panel were really encouraged to see how the...
...code available as open source. One recommendation for the future is to continue to clearly separate out secure code and patterns from the wider code base to allow more code...
...Beta, the service team needs to have carried out research with assisted digital users, to have a plan for assisted digital in Beta, and to have considered how to provide...
...the service moves into the beta stage, and has the following recommendations on how to address these. Point 1 - Understand user needs. Research to develop a deep knowledge of...
...access to the future service. Some user research should be done with these users to understand their behaviours and why they choose to use the existing service. These users need...
...believes that to become user centred, this team has to reach out to its audience, and elevate their needs to sit above technical and policy constraints. User Research The disconnect...
...However, this becomes more complex when we start to consider interactions between fields, or different types of data such as free text and GPS locations. An example of the type...
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