Immigration Health Surcharge - Service Assessment
...code will lead to other services learning how to expose similar functionality in that manner. It should also provide working code for ideas that could potentially be taken to the...
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Employment Tribunal Fees - Service Assessment
...further KPIs that they will use to track success: percentage of users who use the ‘save and return’ feature and percentage of professional users who use the service interface to...
National Archives Discovery - Voluntary Service Assessment
...it was intended to meet and were planning iteratively to continue your development towards this. Recommendation: consider increasing your user feedback opportunities to align with product releases to gain faster...
Annual Tax Summaries - Alpha Assessment
...continue user research to identify user needs within the scope of the ministerial initiative, and if necessary change the scope of the policy to ensure it meets user needs iterate...
Building data dashboards that meet user needs
Posted by:
Stephen Bell - Senior performance analyst, GDS and Peter Jordan - Head of Performance and Data Analysis, GDS, Posted on:
-
Categories:
Data insights, Data literacy, Performance Analysis
...to resolve this. Multiple items in one cell/column This is also not uncommon. One solution is to use the ‘text to columns’ function to separate text. Multiple formats in one...
DVLA Webchat - Service Assessment
The webchat tool will allow users to interact online with a DVLA advisor to assist them in their online transaction or to provide information to answer an enquiry. The tool...
Improving how we manage spreadsheet data
Posted by:
Andy Bennett - Data Architect, GDS, Posted on:
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Categories:
Excel, Open data, Spreadsheets
...to departments about their use of spreadsheets and how consistency in extracting information can help improve interoperability. Please get in touch if you would like to share your thoughts! ...
Performance Platform: 5 themes and 7 personas
...is not enough To deliver a successful service, a team needs to understand how all the elements involved work together to meet users’ needs. This means including the performance of...
PAYE: Check your Income Tax Estimate - Alpha Assessment
...point where the user journeys are fast and straightforward for users to access and complete, whichever need they are looking to fulfil. Understand the trigger points that cause the users...
Registered Traveller - Service Assessment
...evidence was shown of how research has translated into improvements to the service. Progress on content design - the service looks better at each assessment and there is clear evidence...
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