Searching the service manual – was it worth it? Part 2.
...financially? We’ve had 5,881 visits to the service design manual search over 6 months, and reckon it took about £3,000 worth of internal developer time to build. The code should...
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Annual Tax Summaries - Beta Assessment
...in-house assisted digital support to support users but this is not yet in place. As an interim measure in beta, the team has arranged to provide assisted digital support by...
Office for National Statistics Website - Self Certification
...the ‘Inquiring Citizen’). Opportunities should also be explored to do more user-testing outside of lab conditions and constraints, including accessibility testing. There have been issues with recruiting permanent staff into...
RAPpers delight
Posted by:
Anthony Ash - Statistician, MHCLG, Posted on:
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Categories:
Data science, R, Reproducible Analytical Pipelines
...be used to assess changes in rough sleeping patterns over time. Implementing a RAP helped us to reduce the risk of introducing errors in the production of our release and...
Civil Service Jobshare - Internal Service Assessment
...possibilities was very clear. However, to improve the service, the assessment panel believes that the team needs to look more deeply into user needs to understand how to link the...
5th Data Science Show & Tell
...Adam Beirne from the Ministry of Defence (MOD) gave an insight into his work on developing data discovery tools. Adam’s challenge was to introduce more multi-dimensional visualisations for his users...
Make a Plea - Self Certification
...yellow paper insert to direct users to the digital service first. The digital service then guides users to locate the required information in the requisition pack allowing them to respond...
Kicking off the Performance Platform user forum
Urmy explains how to connect to the Performance Platform Last week we held the first ever Performance Platform user forum. We've wanted to have a get together for a while...
Legalisation Service - Service Assessment
...users. The service must put in place a robust plan to identify assisted digital user groups, and be proactive in reaching these users, rather than relying on users to contact...
Guaranteed Minimum Pension - Alpha Assessment
...drive some users to this service, the team should use user research to develop a plan to actively promote the new service and increase digital take-up. Design feedback will be...