Annual Tax Summaries - Beta Assessment
...in-house assisted digital support to support users but this is not yet in place. As an interim measure in beta, the team has arranged to provide assisted digital support by...
...in-house assisted digital support to support users but this is not yet in place. As an interim measure in beta, the team has arranged to provide assisted digital support by...
...the ‘Inquiring Citizen’). Opportunities should also be explored to do more user-testing outside of lab conditions and constraints, including accessibility testing. There have been issues with recruiting permanent staff into...
...be used to assess changes in rough sleeping patterns over time. Implementing a RAP helped us to reduce the risk of introducing errors in the production of our release and...
...possibilities was very clear. However, to improve the service, the assessment panel believes that the team needs to look more deeply into user needs to understand how to link the...
...Adam Beirne from the Ministry of Defence (MOD) gave an insight into his work on developing data discovery tools. Adam’s challenge was to introduce more multi-dimensional visualisations for his users...
...yellow paper insert to direct users to the digital service first. The digital service then guides users to locate the required information in the requisition pack allowing them to respond...
Urmy explains how to connect to the Performance Platform Last week we held the first ever Performance Platform user forum. We've wanted to have a get together for a while...
...users. The service must put in place a robust plan to identify assisted digital user groups, and be proactive in reaching these users, rather than relying on users to contact...
...drive some users to this service, the team should use user research to develop a plan to actively promote the new service and increase digital take-up. Design feedback will be...
...needs from the package. This helped us create an easy-to-use product that met the accessibility brief. By speaking to disability network leaders and accessibility experts, we were able to better...