...servants completing learning and development in priority areas indicates a positive change in behaviour which will lead to a more skilled Civil Service. Our Capabilities dashboard shows increases in learning...
...a great event for colleagues who want to know more about how to grow data science within their own organisations. The festival week strands are: data science in transport data...
...Customer Insight Teams and User Researchers. Customer Insight Teams tend to do larger scale pieces of research, often outsourced to agencies, that cover a range of interest from customer satisfaction,...
...service been unavailable at any time this month? In the next few weeks we'll be adding new indicators that show user satisfaction levels, and the reasons people give for registering...
...services/patterns. The assessment team noted the following recommendations. The team should continue to undertake user research in each sprint and should look to embed a dedicated user researcher into the...
...sections which require integration. It is very difficult to judge whether the service is simple and intuitive for users to succeed first time as user research has been limited to...
...plenty of other info we could show. We’re keen to hear your ideas so we can iterate on this work. One quick and useful change is making the urls in...
...information most important to them, do the things they need to do in one place, and link them to other services and opportunities pertinent to their individual circumstances. Department /...
...ongoing user research is in place. The service requires users to provide their National Insurance number, though this is not strictly required to make a plea. For some users, providing...
...will be incorrectly categorised. The Repustate tool I used a free tool developed by Repustate. I pasted the text to be analysed into an Excel spreadsheet they provided, then sent...