...User research The service team should ensure that information about the usability issues that are uncovered during iterative development, and the solutions that are developed to resolve these issues, are...
...who had also used that system. Feedback fed into user stories that went back to the developers and led to changes to the service, e.g. clarifying some of the requirements;...
...The two processes are closely linked as legislation requires that HM Courts and Tribunals must not grant Probate before Inheritance Tax has been paid or that it has been determined...
...sensible manner. It is good that the team has pulled out ‘form-monkey’, a library for creating forms, from the core code base with plans to open source it. The panel...
...supplier would essentially mean starting from scratch, rather than having a code base that they own and can have someone else improve. The assessment panel recommends that the entire team...
...the service expands either to include other countries, or other visa types. Make all new source code open and reusable While it is fantastic that part of the codebase has...
...code rather than flat HTML wireframes. Specifically, before the service returns for a Beta assessment, it’s essential that: stronger user stories are developed a ‘real’ fully coded service is used...
...up a dashboard to see site search terms that people are using more than usual. By filtering out searches that are popular all the time, you can focus on what’s...
...remote. The assessment panel recommends that future user research should be conducted in-person, and should be primarily task-based. The panel believes that it is more important that users can complete...
...They have opened up the source code (they have reused code from other services and anticipate some features of this one will be useful too) and have adopted an approach...
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