Pay HMRC - Alpha Assessment
...support for this service, an outline approach and plan for user research for these aspects was identified, and understood to be essential for progression to Beta on GOV.UK. The service...
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Make a Plea - Self Certification
The Make a Plea service will allow people to enter their pleas online for summary traffic offences; which would not result in a prison term for the defendant if convicted....
Claim Personal Independence Payment - Service Assessment
...that the expanded research activity that this product requires can be delivered. Recommendations In addition to the above points, the panel suggest that you develop your plans for coding in...
Developing a standard approach to implementing analytics at the DWP
What is the best way to implement Google Analytics (GA) on Department for Work and Pensions (DWP) services? As DWP digital performance analysts, that is the question we asked ourselves...
Advocate Defence Payments - Service Assessment
...by simply replicating the existing paper form. While this is not unusual, it does mean that issues with that form are carried over to the online service. However, the panel...
MOT Testing - Service Assessment
...that they prioritise adding that testing. There is an infrastructure migration scheduled within the next fortnight which is clearly planned but high risk. The team is fully aware of that...
DVLA Webchat - Service Assessment
...of approaches for the call-to-action to initiate the chat tool. However, these have all relied on an icon or imagery. Different designs have been mocked-up for the chat interface, although...
Tax Credits Change of Circumstances - Alpha Assessment
...more on what users do and what works for them, rather than asking for them for feedback. For example, the panel noted that the A/B user research the team explained...
Contracts Finder - Service Assessment
...intend to publish the majority of the code for the service under an appropriate open licence. Recommendations The following recommendations should be acted upon before the service returns for a...
e-Referrals - Service Assessment
...to develop a deep knowledge of who the service users are and what that means for digital and assisted digital service design. The service team has clearly carried out extensive...
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