Measuring complex digital services
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Should you enable users to save their answers so that they can return to your digital service? And how do you make a data-driven decision?
Should you enable users to save their answers so that they can return to your digital service? And how do you make a data-driven decision?
...of working towards the goal of a connected, common data infrastructure for government is looking at the way the government plans, budgets and delivers projects, and how much focus is...
GDS is retiring 2 data services - GOV.UK Registers and GOV.UK Performance - and producing new guidance to support departments in publishing their own data.
The service manual team is reassessing who the users of the service design manual are and what they need from it. We spent 4 weeks in discovery and this post will cover what we found. A little bit of background …
...in seeing how the user needs for the manual have changed. This is especially important in the age of Government as a Platform. A digital infrastructure shared across government needs...
...the development of new government digital services should be. In running assessments and publishing data about the pass rate and the criteria most often not passed we’re setting the benchmark....
...manner. The drive to start with user needs has clearly been well understood at IPO; user needs have been thoroughly explored to enable the design of the service to this...