Should you enable users to save their answers so that they can return to your digital service? And how do you make a data-driven decision?
The Data Standards Authority invites you to play a leading role in the future development of the Service Manual and service assessments, increasing the importance that data plays.
GDS is retiring 2 data services - GOV.UK Registers and GOV.UK Performance - and producing new guidance to support departments in publishing their own data.
The service manual team is reassessing who the users of the service design manual are and what they need from it. We spent 4 weeks in discovery and this post will cover what we found. A little bit of background …
Since March 2015 a small, multidisciplinary team has been reassessing our understanding of users and the needs for the service design manual. Here's an introduction to what the team is doing. The history The service design manual was published in …
We’re coming up to a year of live running of the digital service standard. Throughout the year the ‘pass rate’ for service standard assessments has been at about 70%. I was asked recently if a 70% pass rate is good? …
I work as a Lead Architect at Land Registry. We are a trading fund that is responsible for registering the ownership of land and property in England and Wales. Land Registry is a non-ministerial department, but is under the umbrella …
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