Patent Renewals – Service Assessment
...to use the digital service independently, including the potential for face to face support at several locations across the UK. They achieved a good reduction in cost per transaction when...
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Apprenticeship Applications – Service Assessment
The exemplar’s vision is to create an easy to use digital service where apprenticeships can be advertised and applied for, with the transaction supported by clear information to inspire and...
Your Tax Account – Service Assessment
...should be defined and scheduled before proceeding to public beta. The Your Tax Account team should make plans to integrate reporting of the service into the Performance platform. Next Steps...
Reducing failure demand for digital services
Mike recently blogged about the service transformation for the Carer's Allowance exemplar and mentioned failure demand. I wanted to go into this in a little more depth and show how...
Visas - Service Assessment
...the original assessment. The service team evidenced a clear commitment to continuing to iterate and improve content in response to user feedback, and the changes they had succeeded in making...
Anomaly detection: a machine learning approach
...platform however we have never really looked into how predictable browsing patterns are across both the entire site and our top content. The above image is a first pass at...
View Vehicle Record for Fleets - Self Certification
...services/patterns. The assessment team noted the following recommendations. The team should continue to undertake user research in each sprint and should look to embed a dedicated user researcher into the...
Sprint notes, 8 August to 21 August
...plan to: start creating an application programming interface (API) that will allow us to configure dashboards with an admin app pass our assessment on the 27th August begin conversations with...
Trade Challenge Partner Accreditation Service - Self Certification
...participate in the separately-funded programmes. To be successful in this layer of accreditation Partners will need to provide additional information such as financial viability and their capability to deliver to...
The most visited pages on the Performance Platform
...plenty of other info we could show. We’re keen to hear your ideas so we can iterate on this work. One quick and useful change is making the urls in...
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