Civil Legal Advice - Service Assessment
...team uses Google Analytics, along with data from the contact centre. The team seems to have a stronger understanding of how customers use the service. Also, it is good to...
...team uses Google Analytics, along with data from the contact centre. The team seems to have a stronger understanding of how customers use the service. Also, it is good to...
This is a new service to allow companies in the extractives industries (e.g. oil, coal) to file reports to meet the legal obligations under the Reports on Payments to Government...
...pages into another sheet tab where I used the ImportXML function to scrape the last content update information into column D (ImportXML values). I used the MID function to just...
...to the ‘Asian’ category in the 2011 Census. Collect data on joiners and leavers To make data more useful, I encourage workforce teams to publish ethnicity data for people who...
...studies of how you’ve used the Framework in your project, if you have ideas on how to further embed and promote the Framework in your organisation, or if you’re interested...
...across central and local government. Solihull colleagues have already noticed the peaks and troughs of calls logged on alternating weeks and are interested to see how this relates to specific...
...Now you can see how long it takes to complete a Carer's Allowance application online. Carer's Allowance was the prototype – we're interested to add this information to our other...
...to access a service We've made a prototype module to show what browsers users are using to access DVSA content on GOV.UK. Right now this is only visible on the...
...users who need to take an alternative route to verify their identity Assisted digital support. Related to the above, to ensure users needing assisted digital support are aware of their...
...carried out research using their own assisted digital user personas modelled on users across the digital inclusion scale. It was really useful to have the team’s user researcher in the...