What we've learned performing Product Audits
...way to visualise this is to plot out all your features on two axes: how many people use a feature, and how often. Matt wrote about our first one here....
...way to visualise this is to plot out all your features on two axes: how many people use a feature, and how often. Matt wrote about our first one here....
...to stop them. When this was done, we divided these metrics into groups. These were organised by those that we felt were most useful, and those that were useful to...
...To obtain a more comprehensive picture of navigations I wanted to include exit behaviour, which I decided to break down into 2 types. The first was ‘bounce’ exits, in which...
...user-focused service and have clear plans in place to extend and act on their user research. The team showed a commitment to designing a system which will keep customer information...
...assisted digital user needs and put in place and test proposed support through all relevant channels. User research must include assisted digital users who are unable to use or access...
...from the private beta service in order to more fully understand the primary needs of users affected by PAYE income tax. In particular, the service needs to evolve to a...
...methods of interaction with their users. They had conducted extensive and, in in the panel’s opinion, sensible research to uncover users with assisted digital (AD) needs. The panel agreed with...
...The team need to ensure they are speaking to a representative group of users of the service, including users with low or no digital skills to understand their needs for...
...is no plan in place to do so beyond the DVLA. The team needs to put in place a plan to make all new source code open and reusable, not...
...by Павел Сорокин from Pexels Key workers are at higher risk of infection because they are more likely to have to commute to work, as well as work in close...