...with the GOV.UK team to define the user journey into the start of the service and the suitable end-points when the user returns to www.gov.uk take note of the content...
...team were able to clearly set out how the service was built in response to user need and were able to evidence how the service was iterated in response to...
...in respect of security features and how users respond to those features (including in the telephone and other assisted digital channels). In particular, the team should continue to research questions...
...code or suggesting a good library for them to use). You need to spend some time each week in the hub, though not necessarily a whole day. The coaching and...
...asked to report their ethnicity (the data subject) what the information will be used for – again, this is a requirement of GDPR and the Statistics Code. The approach to...
...sections which require integration. It is very difficult to judge whether the service is simple and intuitive for users to succeed first time as user research has been limited to...
...for teams within the Ministry of Justice who would like to undertake quasi-experimental impact evaluations using propensity score matching. Get in touch If you’d like to learn more about the...
Today we’re releasing a new performance dashboard for activity on GOV.UK. This shows total web traffic to the GOV.UK site, the most popular content on GOV.UK, and trends in the...
...and OFSTED – intelligent, numerate people for us to talk to and test things with. We further developed our designs by grabbing these innocent civil servants in the office canteen...
Data is central to everything we do in GDS. Our user researchers, analysts and data scientists experts work alongside product teams to generate insights that make digital services better. The...