...intuitive enough that users succeed first time. Design support to meet user needs, based on user research. All options for support should be explored, including whether a face-to-face route is...
...criminal legal advice in stage 1 (/problem) in order to test this hypothesis and direct users effectively. The panel recommend the service team investigate the possibility of allowing users to...
...research into the full range of their assisted digital users to understand their needs, including people who are unable to use or access the online service independently. They must then...
...government the opportunity for data science and support departments’ strategic ambitions. Our initial work focused on rapid prototyping to show what was possible to inform policy issues. Although these outputs...
...we explore together not just how to improve management of public sector data-focused projects but also how to increase the importance and visibility of data in government as a community....
How does digital government in the UK compare to other countries? The Organisation for Economic Cooperation and Development (OECD) measures this in Government at a Glance. According to this report,...
...the NHSBSA to train other members of staff in using R Shiny and to invest in Shiny Server, allowing dashboards to be shared online. Using data science to understand People...
...to work closely with other colleagues to enhance overall insight. For example in GOV.UK, performance analysts and data scientists have worked together to combine advanced data analysis skills with domain...
...giving us information to allow them to return will “cost” the user in terms of number of interactions. Signing in might put people off using the digital service, because it...
...Age of the Machine by Hannah Fry, in February, Invisible Women by Caroline Criado Perez, in September. Counting: How We Use Numbers to Decide What Matters by Deborah Stone, in...