...do not recommend testing with non-working elements. Efficient testing, happens when a thin, horizontal slice through the interaction is prioritised for one user group (e.g. searching for local schools for...
...to require follow-up. The team should continue to explore user needs for support in more detail by thinking ahead to the requirements for a live service, for example, whether availability...
...the Highways Agency means that there is limited scope for the Highways Agency to exercise their rights, for the benefit of Government, to open up parts of the codebase for...
The existing passport service within the UK allows you to complete an online application form to apply for, renew or update a passport. The user then prints a declaration form,...
...a centralised API hub: High user interest: Most users were keen on a central space for APIs Better efficiency: Users felt a shared API space would reduce duplication of effort...
...feed into the service improvement plan for the Beta. branding the service as a Beta and will utilise the ability to capture user feedback during the Beta. testing the service...
...assisted digital users to forecast the demand for assisted digital support, although in testing there has been lower demand than expected. They have tested their telephone support for 4 months...
...helps services work better together, enabling faster, more joined-up support for citizens and civil servants who need it. Over the past year, the Government Digital Service (GDS) has created a roadmap for modern...
...amount of lists, registers, activities and advisors standing between their enquiry and a result. That’s often difficult to navigate, especially for people who are vulnerable themselves, who need to access...
...has led to frequent improvements during the beta period. Once improvements are identified they are fed into the backlog and prioritised. During the private beta the opt-in was offered to...