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Performance analysis and user research cross-government meetup

Performance analysts and user researchers reporting back after retrospective

...richer insight for our colleagues in multidisciplinary teams. In October, between 70 and 80 members of the cross-government user research and performance analysis communities got together at HMRC’s Digital Data...

From fridge yetis to real results: how the HMRC app is helping people take control of their money and tax

Posted by: , Posted on: - Categories: Guidance, Uncategorized
You're on it poster with HMRC logo

...reflects HMRC’s longer‑term ambition to make it easier for customers to self‑serve on straightforward tasks. Decisions about what to prioritise, how to communicate and where to intervene are shaped by...