Digital Self-Assessment – Beta Assessment
...and can launch as a Public Beta service. However, the assessment team did agree that the service in its current form is a feature of “Your tax account”, rather than...
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Measuring complex digital services
Posted by:
Catherine Hope, Digital Performance Analyst, Department for Work and Pensions, Posted on:
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Categories:
Digital Service Standard, Performance Analysis, Uncategorized
I’m Catherine Hope, a Digital Performance Analyst for the Department for Work and Pensions. My job is to help teams creating digital services to measure their success, and to improve...
National Archives Discovery - Voluntary Service Assessment
...to use the same systems for tracking work and suggested that Kanban was a strong tool for managing business as usual tracking. TNA have a separated User Insight team that...
Vehicle Management (Acquire from trade and sell vehicle privately) - Service Assessment
...DVLA digital services conduct a full code review for accessibility Service consistency with GOV.UK To meet point 13 of the Service Standard the team should: get content designers trained in...
How we are using machine learning to detect GOV.UK feedback spam
Posted by:
Felix Reilly, Data Scientist, Government Digital Service, Posted on:
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Categories:
Data insights, Data science, Machine learning
...metric) as they are given access to more data. They are popular and powerful solutions for classification problems, and often deployed for use on email spam. In supervised spam detection,...
Your Tax Account - Service Assessment
...HMRC service landscape. These are services for which the service manager of Your Tax Account is not responsible for. This provides a significant challenge to the principal role of the...
Access to Work - Service Assessment
...to require follow-up. The team should continue to explore user needs for support in more detail by thinking ahead to the requirements for a live service, for example, whether availability...
Report a Food Problem - Service Assessment
...having a user researcher in a team for two days a week is not enough, and suggest that one is allocated for a minimum of three days a week. Point...
Electronic Visa Waiver - Service Assessment
...attend visa interviews, submit biometrics, etc. The information gathered through the EVW form is sent for checks prior to the scheduled travel, however there is no feedback to the applicant...
Data science projects from our Accelerator and 7th Show & Tell
...Culture, Media and Sport (DCMS) compared Visit England star ratings for hotels and B&Bs with TripAdvisor scores (thank you to TripAdvisor for sharing a data extract). She had to overcome...
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