Share Driving Record - Service Assessment
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Share Driving Record is a new service that will provide access to driver data for Third Party users and will act as an enabler for DVLA to abolish the paper...
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Mixing methods: a recipe for research success
Posted by:
Haur Kang - Performance Analyst at GOV.UK and Louise Petre - Senior User Researcher at GOV.UK, Posted on:
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Categories:
Data insights, People and Skills, Performance Analysis
...better. The shorter user journey meant that users managed to find content quicker. There was better grouping of content with clearer signposting and titles. Users could see all the information...
DWP Change of Address - Service Assessment
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...provide evidence that appropriate users can find and recognise the service. The service demonstrated can only be used after a user has moved into their new address. The team must...
Inheritance Tax - Alpha Assessment
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...user research and analytics. Make source code open and reusable - point 15 For beta assessment the panel expect to see steps taken for this project to be coded in...
Registered Traveller – Service Assessment
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...already. 1. The service is meeting user needs has done extensive user testing with real users. The alpha service has had some user testing, but relatively little formal work at...
Schools Academy Conversion Form - Service Assessment
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...advice from GDS. Recommendations - User needs: The team should put together a plan for user research and ideally should have access to a dedicated user researcher. This is a...
Make a Plea - Self Certification
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...create and iterate the prototype. They conducted 30 user interviews in discovery and have been running one user research session (with 6-8 users) each month. Ongoing research is planned, with...
Claim Personal Independence Payment - Service Assessment
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...and that this is yielding usable outputs for assessors. The 'scenario' based approach to questioning has been improved and 30 more users have completed the service. Users appear to understand...
MOT Testing - Service Assessment
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...the team take part in observing user research, so that the team help keep users in their mind through development. The panel were pleased to hear how the service manager...
DVLA Webchat - Service Assessment
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...the chat agent. Opening new windows to display the chat interface is not recommended as this introduces usability issues, especially with users with low digital skills, or users on mobile...