Schools Academy Conversion Form - Service Assessment
...advice from GDS. Recommendations - User needs: The team should put together a plan for user research and ideally should have access to a dedicated user researcher. This is a...
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Registered Traveller – Service Assessment
...already. 1. The service is meeting user needs has done extensive user testing with real users. The alpha service has had some user testing, but relatively little formal work at...
Your Tax Account – Service Assessment
...appropriate security and privacy protections in place? The Your Tax Account team have shown that: The service is meeting user needs and they have done extensive user testing with real...
MOT Testing - Service Assessment
...the team take part in observing user research, so that the team help keep users in their mind through development. The panel were pleased to hear how the service manager...
Visas - Service Assessment
...enough real users. The current planned user research trip to China should be completed. This will provide the team with a deeper understanding of the population demographics and user proficiency...
DVLA Webchat - Service Assessment
...the chat agent. Opening new windows to display the chat interface is not recommended as this introduces usability issues, especially with users with low digital skills, or users on mobile...
Lasting Power of Attorney – Service Assessment
...decisions informed by data. clearly and concisely capturing user needs and prioritising, developing and improving them based on feedback from user testing. a skilled multi-disciplinary team working in an agile...
Money to Prisoners - Service Assessment
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...agile and initial ideas around the service’s features and interactions looked promising. Although meeting user needs is at the heart of the development, reducing costs to users and government is...
Using machine learning to classify user comments on GOV.UK
...surprising: 53% of the time, manual coders disagreed about how a survey should be coded. We can see this in the chart below, which shows how often volunteer coders applied...
Employment Intermediaries - Beta Assessment
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...methods of interaction with their users. They had conducted extensive and, in in the panel’s opinion, sensible research to uncover users with assisted digital (AD) needs. The panel agreed with...
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