Inheritance Tax - Alpha Assessment
...user research and analytics. Make source code open and reusable - point 15 For beta assessment the panel expect to see steps taken for this project to be coded in...
...user research and analytics. Make source code open and reusable - point 15 For beta assessment the panel expect to see steps taken for this project to be coded in...
...better. The shorter user journey meant that users managed to find content quicker. There was better grouping of content with clearer signposting and titles. Users could see all the information...
...already. 1. The service is meeting user needs has done extensive user testing with real users. The alpha service has had some user testing, but relatively little formal work at...
...advice from GDS. Recommendations - User needs: The team should put together a plan for user research and ideally should have access to a dedicated user researcher. This is a...
...create and iterate the prototype. They conducted 30 user interviews in discovery and have been running one user research session (with 6-8 users) each month. Ongoing research is planned, with...
...and that this is yielding usable outputs for assessors. The 'scenario' based approach to questioning has been improved and 30 more users have completed the service. Users appear to understand...
...of code working properly you can very quickly reuse the same code again, changing it to collect different metrics and dimensions. For example in the complete script I have quickly...
...the team take part in observing user research, so that the team help keep users in their mind through development. The panel were pleased to hear how the service manager...
...the chat agent. Opening new windows to display the chat interface is not recommended as this introduces usability issues, especially with users with low digital skills, or users on mobile...
...appropriate security and privacy protections in place? The Your Tax Account team have shown that: The service is meeting user needs and they have done extensive user testing with real...