Make a Plea - Self Certification
...create and iterate the prototype. They conducted 30 user interviews in discovery and have been running one user research session (with 6-8 users) each month. Ongoing research is planned, with...
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Claim Personal Independence Payment - Service Assessment
...and that this is yielding usable outputs for assessors. The 'scenario' based approach to questioning has been improved and 30 more users have completed the service. Users appear to understand...
Using XPath and Python with the Google Analytics reporting API to report on a large data set
...of code working properly you can very quickly reuse the same code again, changing it to collect different metrics and dimensions. For example in the complete script I have quickly...
MOT Testing - Service Assessment
...the team take part in observing user research, so that the team help keep users in their mind through development. The panel were pleased to hear how the service manager...
DVLA Webchat - Service Assessment
...the chat agent. Opening new windows to display the chat interface is not recommended as this introduces usability issues, especially with users with low digital skills, or users on mobile...
Your Tax Account – Service Assessment
...appropriate security and privacy protections in place? The Your Tax Account team have shown that: The service is meeting user needs and they have done extensive user testing with real...
Visas - Service Assessment
...enough real users. The current planned user research trip to China should be completed. This will provide the team with a deeper understanding of the population demographics and user proficiency...
Lasting Power of Attorney – Service Assessment
...decisions informed by data. clearly and concisely capturing user needs and prioritising, developing and improving them based on feedback from user testing. a skilled multi-disciplinary team working in an agile...
Money to Prisoners - Service Assessment
...agile and initial ideas around the service’s features and interactions looked promising. Although meeting user needs is at the heart of the development, reducing costs to users and government is...
Employment Intermediaries - Beta Assessment
...methods of interaction with their users. They had conducted extensive and, in in the panel’s opinion, sensible research to uncover users with assisted digital (AD) needs. The panel agreed with...
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