...for users currently relying on friends and family. Gathers evidence that the full end-to-end user journey (from when the user starts to seek information about the service through to when...
User feedback is one of the most direct ways that the Government Digital Service (GDS) learns about user experience. It helps us identify problems, learn what is working, and hear...
...high-quality data that can be shared easily and securely to improve services for the end users. With this in mind, the Spring Budget announced new funding for a cross-government Data...
...drive some users to this service, the team should use user research to develop a plan to actively promote the new service and increase digital take-up. Design feedback will be...
...Assessment Stage: Live Lead Assessor: A. Bye / A. Ainsworth Service Manager: P. Buckley Digital Leader: A. Bye Assessors Summary: User Needs The service team have testing the new application...
...create the heatmap report, I set up a new View in Google Analytics to track how users were navigating the top-level sections. I made a series of filters to aggregate...
...need or just an opportunity someone spots for using an innovative approach. Often to meet the user need, it requires a new product or service to be built. This new...
...version of the stacked chart. The new version of the stacked chart, made clearer following user feedback. Going guerrilla GDS shares offices with the Food Standards Agency, Medical Research Council...
...feel high, compared to similar services? How many sessions it takes a user to complete the process now. Whether users are looping through the pages of the process, which might...
...performance platform. If you’re a user of the data, get in touch to take part in our user research. We'd also like to partner with services to develop clear guidance...
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