...point where the user journeys are fast and straightforward for users to access and complete, whichever need they are looking to fulfil. Understand the trigger points that cause the users...
...is presented to the portfolio board, which approves its transfer to completion. To help actualise the project's benefits, the team employs agile delivery practises, such as sprint goals and user...
...informed once they've used the services (and not just *feel* better informed). Their user research showed that users have low levels of knowledge around pensions, which makes this success criterion...
...clearly identified and expressed for user journeys through the service. Extensive testing in the target users’ real working environment. The mandate for change that the service manager had obtained from...
...the work in their exhibition. Until now, of course! User Needs Quite rightly, the bulk of the assessment process is about how the service is being delivered in a user-centric...
Share Driving Record is a new service that will provide access to driver data for Third Party users and will act as an enabler for DVLA to abolish the paper...
...carried out research using their own assisted digital user personas modelled on users across the digital inclusion scale. It was really useful to have the team’s user researcher in the...
...of the comments of this time, many relate to users finding a system error when making a new JSA claim. Users were typing in words like ‘error’, ‘fault’ or ‘problem’....
...The panel were pleased to see a service built around user needs and tested with users, replacing a service that did not have the same focus on its users. The...
Sprint: 19 September to 2 October This sprint we’ve been investigating a new prototype dashboard that will help government service teams monitor how they are meeting user needs. The User...
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