Share Driving Record - Service Assessment
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Share Driving Record is a new service that will provide access to driver data for Third Party users and will act as an enabler for DVLA to abolish the paper...
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Pension Guidance Service - Service Assessment
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...informed once they've used the services (and not just *feel* better informed). Their user research showed that users have low levels of knowledge around pensions, which makes this success criterion...
People Finder – Self Certification
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...clearly identified and expressed for user journeys through the service. Extensive testing in the target users’ real working environment. The mandate for change that the service manager had obtained from...
Self-assessment - being the assessor
...the work in their exhibition. Until now, of course! User Needs Quite rightly, the bulk of the assessment process is about how the service is being delivered in a user-centric...
Waste Carrier Registration - Service Assessment
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...simple and intuitive enough that users succeed first time, unaided. The current application is unfinished and still contains some serious defects. There are also some areas of the user flow...
Data has users (with needs) too
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Catherine Hope - Statistician, Department for Work and Pensions, Posted on:
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Categories:
Data insights, Google Analytics, Performance Analysis
...begin with it was really exciting to see when a user was accessing the online service. We watched the first user’s progress, willing them onto completion. We let out a...
Sprint notes: scoping out user need dashboards
Sprint: 19 September to 2 October This sprint we’ve been investigating a new prototype dashboard that will help government service teams monitor how they are meeting user needs. The User...
Agent Online Self Serve - Alpha Assessment
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...these will be integrated with the service. User research Where users have difficulties using the service, the team should try alternative designs rather than adding explanations to support users through...
Lost and Stolen Reporting - Service Assessment
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...carried out research using their own assisted digital user personas modelled on users across the digital inclusion scale. It was really useful to have the team’s user researcher in the...
Using sentiment scoring and changepoint analysis to spot problems in services
...of the comments of this time, many relate to users finding a system error when making a new JSA claim. Users were typing in words like ‘error’, ‘fault’ or ‘problem’....