View driving record performance dashboard
...new with the how users log in to the service module. This visualises which login method people are using and how successful they are in doing this. This insight will...
...new with the how users log in to the service module. This visualises which login method people are using and how successful they are in doing this. This insight will...
...given to the team to allow this to continue. The team should undertake more work to identify which users may require assisted digital support and look at how this support...
...all their user groups, and are using this insight to shape their service. They have access to call centre data, and paper renewals to act as a benchmark for the...
...platform however we have never really looked into how predictable browsing patterns are across both the entire site and our top content. The above image is a first pass at...
...continues with the planned trip to China and test the service with real users. Use their feedback to inform improvements to the service features and content. continues to work with...
Mike recently blogged about the service transformation for the Carer's Allowance exemplar and mentioned failure demand. I wanted to go into this in a little more depth and show how...
...showing a summary of their current liabilities, users will be able to: access via direct links the actions they need to take and transactions they need to complete; and access...
The exemplar’s vision is to create an easy to use digital service where apprenticeships can be advertised and applied for, with the transaction supported by clear information to inspire and...
...What happens on the programme? Each participant has the option of using a laptop to download relevant software onto (if required) and a mentor. Participants are expected to commit at...
...search and different domains to confuse users trying to access government services. He updated the meeting on the data that is collated to make the case to search engines and...