...search to navigate. To test these, we ran a randomised experiment and assigned users via a digital coin toss to one of 2 possible versions of the site with equal...
...manner. The drive to start with user needs has clearly been well understood at IPO; user needs have been thoroughly explored to enable the design of the service to this...
...after dealing with, the authentication mechanism. Tools There is a danger of becoming locked-in to the software provider’s tool. To avoid this we would recommend: Ensuring that the capability to...
...to understand the progress organisations are making: this means we have to give our users easy access to consistent historical data to understand trends What we’re doing for our users...
...be less comfortable, either with the technology or the content, tend to use a ‘hub and spoke’ model, where they use on-page navigation to move from central pages out to...
...decided: what to include where to host it how to display the information What to include Sarah and I, the performance analysts, met the scrum team and talked about the...
...crowdsourcing tool amongst its staff to identify keywords relating to the Norovirus. FSA staff identified over 70 keywords, and then whittled this list down according to how each word's popularity...
...to to try and meet those needs. Plans are in place to test the AD service, and while there is still work to do to ensure scalability and continuity of...
Tax Credits Change of Circumstances allows users to view and update the information used to calculate their tax credits. The aim is to offer an easy to use service that...
...the tool will significantly improve user experience and internal management information, the FCO policy leads should consider methods to oblige/encourage as many posts as possible to use the service. Results...
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