...asked to report their ethnicity (the data subject) what the information will be used for – again, this is a requirement of GDPR and the Statistics Code. The approach to...
...in respect of security features and how users respond to those features (including in the telephone and other assisted digital channels). In particular, the team should continue to research questions...
...code or suggesting a good library for them to use). You need to spend some time each week in the hub, though not necessarily a whole day. The coaching and...
...take up The service team will need to continue to encourage users to opt-in to digital communications, the option to print out communications will help some users to transition across....
...content, to multiple lines of code and incomprehensible combinations of characters. To extract insights, colleagues suddenly needed to manually filter out tens of thousands of unusable responses over the year....
...really having data of a user satisfaction of 26%. However, this is a useful metric and it would be good to hear how the new intranet compares. Other than that,...
...government users in different departments share the same understanding of what information should represent, how trusted it is and how best to find it. For data standards to be really...
...how teams in government should manage data for access and reuse. Teams going through spend controls will need to be aware of these new areas relating to data, including the...
...data owner may decide to keep classifications the same in their dataset to maintain a consistent time series. So while harmonisation is a good thing to do in theory, sometimes...
...demonstrated that they had undertaken thorough research into their assisted digital users, contacting a significant number of people who had used offline methods to complete the application in the past,...
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