...the ‘Inquiring Citizen’). Opportunities should also be explored to do more user-testing outside of lab conditions and constraints, including accessibility testing. There have been issues with recruiting permanent staff into...
...and the clear understanding of how the service needs to improve in an iterative way, based on further user research and testing. Recommendations As the service moves into the next...
...support provision with an in-house team) which the panel thought showed clear direction in terms of ownership of the service. Recommendation: the approach to a more in-house team is absolutely...
...possibilities was very clear. However, to improve the service, the assessment panel believes that the team needs to look more deeply into user needs to understand how to link the...
...Adam Beirne from the Ministry of Defence (MOD) gave an insight into his work on developing data discovery tools. Adam’s challenge was to introduce more multi-dimensional visualisations for his users...
...the tool will significantly improve user experience and internal management information, the FCO policy leads should consider methods to oblige/encourage as many posts as possible to use the service. Results...
...is to use this Student Course Information Tool to identify available courses, which they can separately apply for. Access to the tool is via a unique ‘student key’ provided in...
...user needs are being considered, with a wide range of user research across their user demographic; individuals, SME’s and a small number of users who specialise in design rights. Design...
...yellow paper insert to direct users to the digital service first. The digital service then guides users to locate the required information in the requisition pack allowing them to respond...
Urmy explains how to connect to the Performance Platform Last week we held the first ever Performance Platform user forum. We've wanted to have a get together for a while...