...user needs are being considered, with a wide range of user research across their user demographic; individuals, SME’s and a small number of users who specialise in design rights. Design...
...gave us a useful opportunity to learn how to handle messy data in the real world Our 2021/22 cohort was split into 2 pairs to encourage the development of new...
...yellow paper insert to direct users to the digital service first. The digital service then guides users to locate the required information in the requisition pack allowing them to respond...
...is to use this Student Course Information Tool to identify available courses, which they can separately apply for. Access to the tool is via a unique ‘student key’ provided in...
...the tool will significantly improve user experience and internal management information, the FCO policy leads should consider methods to oblige/encourage as many posts as possible to use the service. Results...
...users. The service must put in place a robust plan to identify assisted digital user groups, and be proactive in reaching these users, rather than relying on users to contact...
...we’ve been ‘hacking’ Google Analytics to gain useful insights into what our users are currently searching for on GOV.UK. On average, more than 100,000 internal searches are made daily on...
...and academia, who are interested in identifying a standard that could solve this problem. In providing input to this Challenge, you should consider: whether there are user needs we have...
...The platform lets service managers understand how their services are used and alerts them to any problems. This then leads to improvements in the service provided and a better experience...
...to it. We are still iterating both the structure and tagging approach for the topic taxonomy, and there are various ways that the semantic vectors can be used to inform...
Sign up to get updates direct to your inbox and stay informed about improvements to digital products and services in government.