Blood Donation Service - Voluntary Service Assessment
...code being completed and deployed was measurable in days however, currently achieved 4 big releases per year. The panel would suggest that wherever it is achievable for completed code to...
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Digital Forms - Beta Assessment
...first form to use the service will be for claiming tax relief for expense (P87 form). Department / Agency: HMRC Date of Assessment: 2 October 2014 Assessment stage: Beta Result...
Redundancy Payments: Claim for Loss of Notice - Service Assessment
...the service team now needs to see this part of the service being used in anger in order to learn more about demand for Assisted Digital support both for this...
Kicking off the Performance Platform user forum
...for users of the Performance Platform. So we asked them for ideas for the agenda... What works for you? What causes migraines? Is there anything that we could team up...
Employer Routed Funding - Service Assessment
...service. The policy intent, (for employers to have more control over the training providers they use) is a user need for some employers but possibly not all, as some will...
Time for a rebrand: Product analysts become Performance analysts
Posted by:
Peter Jordan - Head of Performance and Data Analysis, GDS, Posted on:
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Categories:
Data insights, Other tools
...point for knowledge regarding reporting for connected products in the organisation Create and maintain tagging specifications for our development teams, and ensure tagging has been implemented accurately in order to...
HMPO Online Appointment Booking (CHAMP) - Service Assessment
...Research to develop a deep knowledge of who the service users are and what that means for the design of the service. Low-skilled users had been recruited for some of...
DVLA Webchat - Service Assessment
...for the call-to-action to initiate the chat tool. However, these have all relied on an icon or imagery. Different designs have been mocked-up for the chat interface, although these haven’t...
Measuring complex digital services
Posted by:
Catherine Hope, Digital Performance Analyst, Department for Work and Pensions, Posted on:
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Categories:
Digital Service Standard, Performance Analysis, Uncategorized
I’m Catherine Hope, a Digital Performance Analyst for the Department for Work and Pensions. My job is to help teams creating digital services to measure their success, and to improve...
What we've been up to in performance analysis and opportunities ahead
Posted by:
Peter Jordan - Head of Performance and Data Analysis, GDS, Posted on:
-
Categories:
Data insights, People and Skills, Performance Analysis
...questions about Google Tag Manager working together for better outcomes - some 'good' and 'not so good' examples from internal assurance assessments The community also provides training for service managers,...
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