...abroad. Participants found it difficult to decide which item on the list was relevant to travelling to the EU, they missed important information because there was too much noise. The...
...charts and the words we use. While similar to user research, where researchers would talk to people who use the statistics, but it can help to get an “outsider’s” perspective...
...enable the team to use data to make improvements to the service. By the time of the Live assessment, the panel would expect the team to be able to demonstrate...
...support transformation within the business as well as providing a better experience for users taking a sensible approach to privacy, data security and risk using appropriate tools and technologies to...
...team were able to clearly set out how the service was built in response to user need and were able to evidence how the service was iterated in response to...
...who had also used that system. Feedback fed into user stories that went back to the developers and led to changes to the service, e.g. clarifying some of the requirements;...
...clear research plan in place to allow them to continue to iterate the service in this way. The panel are pleased to see the team go above and beyond in...
...to go into encouraging current users who are used to and expect telephone support, to shift to self-serve through the new service. There are some shared roles across the services...
...what the team needed to learn. Examples of research techniques used included one-to-one, face-to-face research, lab sessions, online task-based sessions, A/B tests, and click testing. The team completed 27 rounds...
...our speakers and audience. If you would like to contribute or otherwise join us at the next Show and Tell (14:00-16:00 on 12th November 2015), do please get in touch....
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