ePayments - Service Assessment
...understanding of the target user group was reached. This research could have included contextual research with target users to understand their experience of finding themselves in debt to the government,...
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Immigration Health Surcharge - Service Assessment
...believes that to become user centred, this team has to reach out to its audience, and elevate their needs to sit above technical and policy constraints. User Research The disconnect...
What we've learned performing Product Audits
...we made was the desire to find out how long things take to do. These two pictures show where service teams put ‘Time on transaction’ (how long it takes a...
DVLA Webchat - Service Assessment
...the tool attached to the ‘Take a registration off a vehicle’ service. This was simply to provide context on how the tool will be used, but the service itself was...
Company Accounts and Tax Online - Beta Assessment
...to remove unnecessary risks and issues from the service. The service is unable to perform end-to-end testing in an environment identical to live due to the numerous integrations with legacy...
Waste Carrier Registration - Service Assessment
...to to try and meet those needs. Plans are in place to test the AD service, and while there is still work to do to ensure scalability and continuity of...
Kicking off the Performance Platform user forum
Urmy explains how to connect to the Performance Platform Last week we held the first ever Performance Platform user forum. We've wanted to have a get together for a while...
Tax Credits Change of Circumstances - Alpha Assessment
Tax Credits Change of Circumstances allows users to view and update the information used to calculate their tax credits. The aim is to offer an easy to use service that...
What’s next for the Performance Platform?
...needs to ensure quality, auditable and reliable data is supplied? How do we respond to any failure to supply? But we need to think more broadly than the product itself...
Data, Ethics, and Society: Join the Conversation in 2025
Posted by:
Michael Hodge – MLOps Strategy Lead, Ministry of Justice and Harriet Sands – AI Technical Specialist, NHS England, Posted on:
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Categories:
Data Ethics
...are now aired in public. Those of us responsible for delivering public services are under increasing pressure to figure out how data- drive tools, including AI, can deliver impact for...
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