...reform how individuals register to vote. Instead of the ‘head of the household’ supplying the details of all people living at the same address (which can result in fraud and...
...understanding of the target user group was reached. This research could have included contextual research with target users to understand their experience of finding themselves in debt to the government,...
...we made was the desire to find out how long things take to do. These two pictures show where service teams put ‘Time on transaction’ (how long it takes a...
...within DVLA. Since the tool’s back-end is provided by Salesforce’s platform, minimal software development has been required in-house to integrate the tool into DVLA’s service flows. However, some customisation has...
...of the information that they submitted in their original Self Assessment tax return. This will include the following: Income Tax and National insurance Tax free amounts and adjustments Capital gains...
...The service team should be able to explain plans to ensure assisted digital support for their service is both sustainably funded and free to the user. Assisted digital support should...
...the publicly available consultation responses on an exploratory basis, to illustrate how algorithmic analysis can complement the manual work for the teams of officials involved. We saw how a computer...
...give the team full access to customer feedback which will inform future changes. See Survey Design in the Service Manual. There was no Information Asset Owner, to own the data...
...to to try and meet those needs. Plans are in place to test the AD service, and while there is still work to do to ensure scalability and continuity of...
Urmy explains how to connect to the Performance Platform Last week we held the first ever Performance Platform user forum. We've wanted to have a get together for a while...
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