Last week we held the first ever Performance Platform user forum. We've wanted to have a get together for a while and it was great to see colleagues from across government. We were joined by service managers, analysts (and a …
As we approach the election, it’s a good time to take stock of the progress we’ve made over this Parliament. In Civil Service Group, we have worked with thousands of people across all departments to make the changes identified in …
If you visit our homepage now you’ll see it says 813 service dashboards. That's over 700 more than this time last week. Up until now performance data was in two places - the Performance Platform and the Transactions Explorer. Over …
Our new Services page lists government services for which we have dashboards. We recently improved the page by adding key data for each service, including User satisfaction and Cost per transaction. We want to make this information available to as …
At the Performance Platform we have completed a round of Product Audits with our users. Des Traynor at Intercom (who we got the idea from) describes them as A simple way to visualise this is to plot out all your …
A few months ago I was asked by some of our users to explain what the GDS Internal IT team does and how we add value. So began my journey to create something to try and show it. This Performance …
We're delighted to welcome HM Revenue and Customs to the Performance Platform with the launch of its first dashboard - Check or update your company car tax. This new dashboard includes some of our standard KPIs such as user satisfaction …
Back in 2013, 18 October to be precise, we released a dashboard for the Lasting Power of Attorney service. It was one of our first and at the time we knew it was a more complicated service than others we …
Yesterday we updated the Performance homepage and you can see the changes below. I wanted to share the research that’s behind them. Last Autumn we asked members of the public what they thought of our homepage. They’re not our primary …
We're delighted to welcome the GOV.UK Verify service to the Performance Platform. GOV.UK Verify is the new way to prove who you are online, so you can use government services safely. It's being built by the Government Digital Service (i.e. …
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