HMRC Service Assessment Reports
...allows users to complete and submit a number of HMRC forms online. Beta - Not Passed - 2 October 2014 Inheritance Tax Inheritance Tax allows users to determine whether or...
...allows users to complete and submit a number of HMRC forms online. Beta - Not Passed - 2 October 2014 Inheritance Tax Inheritance Tax allows users to determine whether or...
...through DVLA’s contact centre and a large number of agents have been trained to talk users through the digital service. Scripts and training materials have also been shared with 3rd...
...the live service to test changes of a conceptual nature is challenging due to the complexity of the service and number of potential scenarios. The parallel stream of research on...
...principles of linked data and “canonical” (i.e. standardised) lists. Much of the detail was necessarily confidential, but MoD love abbreviations and have a huge number of terms for different pieces...
...greater numbers of respondents are needed, to more thoroughly encompass the diversity of this audience. There may be a need to increase the number of researchers on the team so...
...means that there is no single decision making point for the entire end-to-end service. The team has done an admirable job in attempting to diversify this role across a number...
...the cross government Performance and data analysis community runs. The scope is increasingly about helping our teams measure how the whole service is performing. I’ve come to expect the events...
...time. Also, our service has very low volumes, so usually the number on the site right now is zero. The team were still interested in how today is going, and...
...This is already saving a massive amount of time for production and reducing the number of requests. How we worked together Initially, we worked with each of these teams to...
...supported this activity by developing training, capability programmes and an active data science community of interest. As well as increasing the number of data specialists in government, it’s also important...