...The service team should be able to explain plans to ensure assisted digital support for their service is both sustainably funded and free to the user. Assisted digital support should...
...a digital analytics package and is intending to appoint a performance analyst to help measure how the service is performing to identify any improvements that are needed. The service team...
...to inform the future development of the service. It’s not possible for the team to do this until the service goes into production, because the legacy system doesn’t allow for...
...is one of the great added benefits of this event: the opportunity to come together, to share and to learn from what’s happening in other departments. What is DAUGS (for)?...
...are now aired in public. Those of us responsible for delivering public services are under increasing pressure to figure out how data- drive tools, including AI, can deliver impact for...
...performance platform. If you’re a user of the data, get in touch to take part in our user research. We'd also like to partner with services to develop clear guidance...
...we made was the desire to find out how long things take to do. These two pictures show where service teams put ‘Time on transaction’ (how long it takes a...
...within DVLA. Since the tool’s back-end is provided by Salesforce’s platform, minimal software development has been required in-house to integrate the tool into DVLA’s service flows. However, some customisation has...
...give the team full access to customer feedback which will inform future changes. See Survey Design in the Service Manual. There was no Information Asset Owner, to own the data...
...the publicly available consultation responses on an exploratory basis, to illustrate how algorithmic analysis can complement the manual work for the teams of officials involved. We saw how a computer...