GOV.UK Verify - Service Assessment
The GOV.UK Verify service allows users to prove their identity when accessing digital services, without having to send items in the post or attend a counter service in person. This...
The GOV.UK Verify service allows users to prove their identity when accessing digital services, without having to send items in the post or attend a counter service in person. This...
...worked to understand user needs around assisted digital support, and put in place a considered plan to test all channels including with third parties during the beta. The team had...
...as its only input (the user doesn't specify any parameters). However with no help from existing knowledge, more data will be needed to provide the necessary information to infer the...
...to see the complete service and understand how it has performed with actual users. To ensure that the service is simple and intuitive, the content, design and interactions need to...
...in. Use the trends in types of unnecessary calls coming into the AD call centre as a source of input to determine possible improvements to the service. Digital by Default...
...to achieve this and the method of receiving the required information is currently via an 8 page ‘Form of Return’ (FOR) which is issued to customers in paper format to...
...21 March 2014 Live - Pass - 18 March 2015 Employment Intermediaries Employment Intermediaries provides a standardised, digital way for intermediaries in the temporary labour market to report information to...
...visualisation has a long heritage too. Florence Nightingale was methodical in collecting and interpreting data, presenting striking diagrams including the first pie chart to make her case for cleaner military...
...particular topic. Probability of a word appearing in one topic In this case, we can see that users are trying to complete the task of finding a way to contact...
...to resolve this. Multiple items in one cell/column This is also not uncommon. One solution is to use the ‘text to columns’ function to separate text. Multiple formats in one...