...of formal and informal intermediaries a range of attitudes towards the process and the institutions involved (caution, wariness, fear, etc.) time pressures to apply The data gathered during this fieldwork...
...across central and local government. Solihull colleagues have already noticed the peaks and troughs of calls logged on alternating weeks and are interested to see how this relates to specific...
...Now you can see how long it takes to complete a Carer's Allowance application online. Carer's Allowance was the prototype – we're interested to add this information to our other...
...or optional for the user and which information will be included in the register; and if possible, a progress bar is included to enable users to understand how far they...
The GOV.UK Verify service allows users to prove their identity when accessing digital services, without having to send items in the post or attend a counter service in person. This...
...worked to understand user needs around assisted digital support, and put in place a considered plan to test all channels including with third parties during the beta. The team had...
...as its only input (the user doesn't specify any parameters). However with no help from existing knowledge, more data will be needed to provide the necessary information to infer the...
...to see the complete service and understand how it has performed with actual users. To ensure that the service is simple and intuitive, the content, design and interactions need to...
...in. Use the trends in types of unnecessary calls coming into the AD call centre as a source of input to determine possible improvements to the service. Digital by Default...
...to achieve this and the method of receiving the required information is currently via an 8 page ‘Form of Return’ (FOR) which is issued to customers in paper format to...