...to State Pension. It is recommended that the research plan for beta addresses these issues, to understand, for example: How users think about retirement income and retirement planning. The natural...
...way to visualise this is to plot out all your features on two axes: how many people use a feature, and how often. Matt wrote about our first one here....
...able to set performance goals from the start of a project, and know how they are going to measure them. A performance framework is a tool that can be used...
This posts outlines our steps to producing web heatmaps with the help of Google Analytics. It follows my recent post on how heatmaps can show how users navigate around GOV.UK....
...in-house assisted digital support to support users but this is not yet in place. As an interim measure in beta, the team has arranged to provide assisted digital support by...
...the opportunity to create a service that better meets user needs isn’t lost. To do this, future user-research needs to be conducted with a broader range of users with ‘real’...
...manual analysis by their teams of expert reviewers. We’d like to see similar machine learning used in more UK consultations. It could make better use of human readers (eg by...
...The service team have conducted user research across a wide range of potential users to help them to develop their user needs and learn from other existing services. User research...
...will in turn support your service users, with plans to open up further. The team also demonstrated the use of open source tools and open standards to avoid vendor lock...
...the payment platform. Recommendations User needs and user research The team have so far seen all users fail to complete the ultimate user need - driving a vehicle legally -...