Pay HMRC - Alpha Assessment
...support for this service, an outline approach and plan for user research for these aspects was identified, and understood to be essential for progression to Beta on GOV.UK. The service...
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Make a Plea - Self Certification
The Make a Plea service will allow people to enter their pleas online for summary traffic offences; which would not result in a prison term for the defendant if convicted....
Claim Personal Independence Payment - Service Assessment
...the open. Though not necessary for the alpha reassessment, it will be important for the beta assessment that you have released all of your code unless there are robust and...
Developing a standard approach to implementing analytics at the DWP
...on page for sessions that completed the service Next steps We’ve got to a stage where we think we’ve at a good starting point for creating a standard approach to...
Advocate Defence Payments - Service Assessment
The Legal Aid Agency administers the Legal Aid budget for England and Wales. Advocate Defence Payments looks to replace the existing paper process for barristers and solicitor advocates submitting claims...
MOT Testing - Service Assessment
...public beta that is intelligently shaped to meet user needs. The model includes phone and face-to-face support for those who need it, and provides alternative support options for those currently...
Tax Credits Change of Circumstances - Alpha Assessment
...more on what users do and what works for them, rather than asking for them for feedback. For example, the panel noted that the A/B user research the team explained...
Performance dashboard for waste carrier registration
This week we released a performance dashboard for the Environment Agency's waste carrier registration service. It's one of our 'exemplar' services, which we're making simpler, clearer and faster to use,...
e-Referrals - Service Assessment
...point of view of defined and evidence-based user needs rather than stakeholder opinions, design issues about the choice between optimising for efficiency and optimising for accuracy and completeness in search...
What we've learned performing Product Audits
...user needs for government services is 'how quickly can i get my thing'. This can be benefits, a registration, an application etc. We already show ‘Time on Transaction’ for Application...
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