...the open. Though not necessary for the alpha reassessment, it will be important for the beta assessment that you have released all of your code unless there are robust and...
...on page for sessions that completed the service Next steps We’ve got to a stage where we think we’ve at a good starting point for creating a standard approach to...
The Legal Aid Agency administers the Legal Aid budget for England and Wales. Advocate Defence Payments looks to replace the existing paper process for barristers and solicitor advocates submitting claims...
...public beta that is intelligently shaped to meet user needs. The model includes phone and face-to-face support for those who need it, and provides alternative support options for those currently...
...more on what users do and what works for them, rather than asking for them for feedback. For example, the panel noted that the A/B user research the team explained...
...email address. We look forward to announcing more events when the new community manager starts. Next steps: stay tuned! We’ve just finished interviewing for the new role and we look...
In 2022, we launched our ICO25 strategy to transform the Information Commissioner’s Office (ICO) into a regulator fit for the digital age. Central to this was creating a robust data...
This week we released a performance dashboard for the Environment Agency's waste carrier registration service. It's one of our 'exemplar' services, which we're making simpler, clearer and faster to use,...
...point of view of defined and evidence-based user needs rather than stakeholder opinions, design issues about the choice between optimising for efficiency and optimising for accuracy and completeness in search...
...user needs for government services is 'how quickly can i get my thing'. This can be benefits, a registration, an application etc. We already show ‘Time on Transaction’ for Application...
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