What we've learned performing Product Audits
...to create the following visualisations. Firstly, the KPIs: All the KPIs visualised User satisfaction and Digital Take Up were the two highest ranked modules. Our users said they put these...
Search results for VIPREG betwinner promo code new user 2024 Estonia
Digital eligibility checks for service teams
...post. Manual eligibility checks are a pain for users Around 50% of government services require users to prove their eligibility. This often means the user digging out a letter or...
The Accelerator grows
...the public sector. This is a significant achievement in just a short space of time, and we’ve just done our first cohort with two new ‘hubs’ running in Sheffield and...
Gambling Tax Online (stage 1) - Self Certification
Posted by:
, Posted on:
-
Categories:
...taxes. It is estimated that the remote gambling industry market in the UK is worth over £2 billion p.a. HMRC is implementing new rules to reflect these changing times, by...
Pay HMRC - Live Assessment
...of how this channel fits into the wider payments strategy for HMRC demonstrated a strong, pragmatic approach to creating a positive user experience. The platform has been designed with user...
Understanding more from user feedback
...a page level, so that it is easy to see the history of what users have said about any one page. Example of user feedback So a user might comment...
Advocate Defence Payments - Service Assessment
...of this service will be frequent users and will understand the terminology used, it needs to be designed so that occasional and new users find it as simple as specialists...
February DAUGS event - what we learned
...new digital propensity user groups for products and services. The goal of the modelling was to understand how these changing customer profiles would affect users' willingness and ability to use...
Natural Language Processing in government
Posted by:
Matt Dray - Associate Data Scientist, GDS, Posted on:
-
Categories:
Data science, Machine learning, Text Analytics
...help understand syntax. We’ve written before about NLP for classifying user feedback and tagging pages of GOV.UK, and the Ministry of Justice have used it to identify document relationships. At...
Identity Assurance – Service Assessment
...to private beta. Reasons The service is meeting user needs has done extensive user testing with real users. The assessment panel were impressed with the frequency of testing and the...
Related content and links
Subscribe to Open Notes
Sign up to get updates direct to your inbox and stay informed about improvements to digital products and services in government.