Performance Platform: 5 themes and 7 personas
...the users - how well does it meet the needs of users? Value to policy - how well does the work deliver against the policy outcomes? Value to the organisation...
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MeasureCamp VIII: what we learned
Posted by:
Tara Stockford, Tim Leighton-Boyce and Peter Jordan - Head of Performance and Data Analysis, GDS, Posted on:
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Events
...that users are using to find things but you’re not mentioning in your content? Which ones are about content or services that users want but you don’t (yet) offer? 6....
Pay Penalty Online - Service Assessment
...to these users explicitly about the assisted digital support they would seek for this service. There are plans in place for ongoing contextual research with low skilled users to further...
View Vehicle Record Service for Fleet Companies - Self Certification
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...Recommendations The panel noted the following recommendations. The team should: Continue regular user research with fleet company staff using real data. Further investigate the potential user need to provide the...
Changing the ‘Data at GDS’ blog
Licence: Creative Commons Attribution Felix Burton This blog was set up three years ago to communicate trends and insights GDS has gathered from data analysis, user research and building the...
Dashboards for user journeys
...like Book your driving test and Renew a patent. We want to connect these transactions together to show how a whole service is performing. Each service covers a whole user...
View Vehicle Record for Fleets - Self Certification
...services/patterns. The assessment team noted the following recommendations. The team should continue to undertake user research in each sprint and should look to embed a dedicated user researcher into the...
Marriage Allowance - Alpha Assessment
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...The service team explained their plan to invite users to complete the transaction during the private beta phase from the current database of almost 200,000 users who have registered their...
Blog comment and moderation guidelines
...to represent a person or an organisation do not attempt to log on using another user’s account do not make any commercial endorsement or promotion of any product, service or...
What next for the Performance Platform
Out of date notifications We recently enabled notifications to let our users know if their data is out of date. This means users get an email reminder when they need...
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