...Recommendations The panel noted the following recommendations. The team should: Continue regular user research with fleet company staff using real data. Further investigate the potential user need to provide the...
...to these users explicitly about the assisted digital support they would seek for this service. There are plans in place for ongoing contextual research with low skilled users to further...
...that users are using to find things but you’re not mentioning in your content? Which ones are about content or services that users want but you don’t (yet) offer? 6....
...the users - how well does it meet the needs of users? Value to policy - how well does the work deliver against the policy outcomes? Value to the organisation...
...that user centred design was introduced late into the project, and early iterations were only tested with internal staff. Only during later sprints were a wider external group engaged to...
...public sector the opportunity to deliver a project of real value to government users. Running three times a year, it has trained more than 100 participants and delivered a variety...
...new with the how users log in to the service module. This visualises which login method people are using and how successful they are in doing this. This insight will...
...number of fire incidents per London ward. This work is part of our prototypes project, where we are testing new approaches to data analysis and visualisation. For this particular prototype,...
...The first phase of the FATCA IT solution is the facility for financial institutions to submit information about relevant accounts via a new digital service. Department / Agency: HMRC Date...
Example of goal funnel on the Carer's Allowance service This post describes how analytics was successfully implemented and used to develop the new online Carer’s Allowance service. Our experience of...
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