DVLA Webchat - Service Assessment
...the chat agent. Opening new windows to display the chat interface is not recommended as this introduces usability issues, especially with users with low digital skills, or users on mobile...
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Civil Service Learning (Course Booking) - Service Assessment
...are very concerning. Recommendations User Research More usability testing of the current prototype needs to be carried out, particularly in user lab sessions. This will enable a focus on meeting...
Performance analysis and user research cross-government meetup
Posted by:
Peter Jordan - Head of Performance and Data Analysis, GDS, Posted on:
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Categories:
Data insights, Events, Performance Analysis
...data Louise Petre, a user researcher at data.gov.uk, reviewed her recent research. Successfully finding and evaluating data isn’t only about digital skills. Some users may have strong digital skills but...
Universal Credit - Service Assessment
...needs, has made changes to the alpha based on findings from user research, which has been conducted both with end users (claimants) and internal users (agents). The team is working...
Tax Credits Change of Circumstances - Alpha Assessment
...support to their users. Source Code The team weren’t able to talk the assessment panel through their plan for making all new source code open and reusable or, where necessary,...
Mentoring a Successful RAP Project
Posted by:
Jacob Cole – Data scientist, Office for National Statistics, Posted on:
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Categories:
agile, Reproducible Analytical Pipelines
...part of Agile working is understanding user needs. Gathering and understanding user needs allows analysts to create code which is fit for purpose. Frequent conversations with users, and showing them...
Share Driving Record - Service Assessment
Share Driving Record is a new service that will provide access to driver data for Third Party users and will act as an enabler for DVLA to abolish the paper...
DWP Change of Address - Service Assessment
...provide evidence that appropriate users can find and recognise the service. The service demonstrated can only be used after a user has moved into their new address. The team must...
Inheritance Tax - Alpha Assessment
...user research and analytics. Make source code open and reusable - point 15 For beta assessment the panel expect to see steps taken for this project to be coded in...
Mixing methods: a recipe for research success
Posted by:
Haur Kang - Performance Analyst at GOV.UK and Louise Petre - Senior User Researcher at GOV.UK, Posted on:
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Categories:
Data insights, People and Skills, Performance Analysis
...better. The shorter user journey meant that users managed to find content quicker. There was better grouping of content with clearer signposting and titles. Users could see all the information...
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